Lever 05 · Deploy

Run every outlet the same way.

Cafe20 is a cafe and QSR operations platform from our partner Focus20 Labs. OZRO deploys and configures it around how your outlets work, bringing day-to-day operations into one structured system. Owners and managers see what is happening across sites without chasing calls, messages and spreadsheets.

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The problem

Where cafe and QSR operations lose control

Each outlet runs differently.

Opening routines, checks and procedures vary by site and shift, so quality and cost depend on who happens to be working.

Information arrives through chat.

Managers report sales, issues and shortages through calls and messaging groups, leaving owners piecing together the picture late at night.

Stock and waste go unseen.

Without consistent records of what is used, wasted and reordered, food cost drifts upward and nobody can say exactly where or why.

Growth multiplies the chaos.

Every new outlet adds more spreadsheets, messages and manual checks, so head office spends its time collecting information instead of acting on it.

How we work

Configured around your outlets

Step 1

Review

We study how your outlets run today, including routines, reporting, stock handling and the systems already in place, such as your POS.

Step 2

Configure

We set up Cafe20 for your outlets, menus, roles and procedures, so the platform reflects your standards rather than a generic template.

Step 3

Launch

We train managers and staff on site, run the platform alongside existing routines for a short period, then switch over once teams are confident.

Step 4

Improve

We review operational data with you monthly against the baseline, tighten procedures where gaps appear and extend the setup to new outlets.

What you get

A configured operations platform

Platform deployment

Cafe20 set up for your business by OZRO, using the Focus20 Labs platform, with access configured for owners, managers and staff.

Outlet and role setup

Your outlets, teams, roles and permissions configured so each person sees and does exactly what their job requires.

Standard procedures

Your opening, closing, quality and hygiene routines turned into consistent, trackable procedures that every outlet follows the same way.

Operational visibility

A consolidated view across outlets so owners and managers can see activity, issues and exceptions without chasing individual sites.

Staff training

Practical, on-site training for managers and outlet staff, with simple guides so new joiners can learn the system quickly.

Monthly operations report

A one-page summary of operational measures across outlets, compared with the baseline recorded at launch and the targets you agreed.

What we measure

Judged by the numbers, not the activity.

We take a baseline in Review week, agree targets in writing and report against them every month.

Procedure completion by outlet

Food cost against target

Waste recorded per outlet

Manager hours on reporting

You are a good fit if

You run several cafe or quick-service outlets with uneven standards.

Your managers report operations through calls, chats and spreadsheets.

You plan to open more outlets and need consistent operations first.

FAQ

Questions leaders ask us.

Who builds and supports Cafe20?

Cafe20 is a platform built by our partner Focus20 Labs. OZRO deploys and configures it for your outlets, trains your teams and reports on operational measures. Platform development and technical support come from Focus20 Labs, with OZRO as your main point of contact.

Does Cafe20 replace our POS?

Cafe20 is an operations platform, not a replacement for your point of sale. During the review we look at your existing POS and other systems, and agree how information should flow between them so staff are not entering the same data twice.

Is it suitable for a single cafe?

It is designed for cafe and QSR operations, and the value grows with the number of outlets and staff involved. During the Cost Review we look at your scale and operations and tell you honestly whether Cafe20 is the right fit now.

How quickly can staff learn it?

We configure the platform around routines your teams already know, then train managers and staff on site with simple guides. The pace depends on outlet count and team size, so we agree a rollout plan with you before launch.

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Start with a free Cost Review.

One week, no charge. We find where your cost hides and show you whether Cafe20 is the right first move, with us or without us.

Talk to a Growth Architect