Bring past customers back, automatically.
ReEngage20 is an email and WhatsApp automation platform from our partner Focus20 Labs. OZRO deploys and configures it for your business, connecting your customer data, setting up segments and message journeys, and reporting on responses. Manual follow-up gives way to consistent, logged outreach.
Why customer follow-up breaks down at scale
Contact details collected over years sit in your CRM, POS or spreadsheets, rarely contacted again after the first purchase or enquiry.
Reminders, renewals and check-ins happen only when someone remembers, so timing is inconsistent and many customers never hear back.
Staff copy and paste the same WhatsApp and email messages one by one, which is slow, error-prone and hard to track.
Without records of who received what and who replied, you cannot tell which messages bring customers back and which should stop.
Deployed and configured for your business
Connect
We connect ReEngage20 to your customer data sources, clean and de-duplicate contacts, and confirm consent status before any message is sent.
Segment
We group customers by behaviour and status, such as recent, lapsed or high-value, so each group receives messages relevant to them.
Configure
We set up email and WhatsApp journeys with your approved wording, timing rules and opt-out handling, then test them before going live.
Report
Sends, replies and responses are logged and reviewed monthly against your baseline, and journeys are refined based on what the data shows.
A working re-engagement setup
Platform deployment
ReEngage20 set up and configured for your business by OZRO, using the Focus20 Labs platform, with access for your team.
Connected customer data
Your customer records brought in from existing sources, cleaned, de-duplicated and tagged with consent status and key attributes.
Customer segments
Defined groups based on purchase history, activity and status, so messages reach the right customers at the right moment.
Email and WhatsApp journeys
Automated message sequences for situations such as welcome, follow-up, reminder and win-back, written in your voice and approved by you.
Consent and opt-out handling
Configuration that respects customer preferences, records consent and removes people who opt out, keeping your outreach responsible.
Monthly response report
A one-page summary of messages sent, replies, returning customers and journey performance, measured against the baseline agreed at the start.
Judged by the numbers, not the activity.
We take a baseline in Review week, agree targets in writing and report against them every month.
Questions leaders ask us.
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ExploreStart with a free Cost Review.
One week, no charge. We find where your cost hides and show you whether ReEngage20 is the right first move, with us or without us.
Talk to a Growth Architect