Restaurant service
Industry · Hospitality & F&B

Invite every guest back again.

In hospitality, the guest you already served is the cheapest one to win again. We help you build the brand and content that fill tables, capture guest data so you can invite people back, and connect POS, inventory, reservations and reviews so each outlet runs on less effort.

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The context

What is changing in hospitality & F&B

01
Discovery is visual and local.

Guests choose where to eat and stay from Instagram, Google Maps, delivery apps and AI suggestions, often minutes before they decide.

02
Platforms own the customer.

Delivery and booking platforms take a commission and keep the guest data, so the outlet cannot reach the customer again without paying.

03
Reviews shape every visit.

Recent reviews and how you respond to them influence choice heavily, yet replying across platforms is easily pushed aside on busy days.

04
Margins depend on control.

Food cost, wastage and staffing swing outlet margins, and many groups only see the real picture when monthly accounts arrive.

Both numbers

Where we move revenue and cost in Hospitality & F&B.

Revenue ↑ · The leak

Guests who visit once and are never invited back, because guest data stays with the platforms or is never captured.

Brand and menu contentBuild brand, menu design, photography and short-form video that make your outlets the obvious choice on Instagram, Google and delivery apps.
Guest data captureCapture guest contacts with consent through reservations, Wi-Fi, QR menus and loyalty, so you own a list you can market to directly.
Repeat-visit campaignsSend birthday, lapsed-guest and new-menu campaigns by WhatsApp and email, timed to each guest's visit history and preferences.
Local and delivery visibilityKeep Google listings, delivery-platform menus and AI-answer information accurate and attractive for every outlet and every cuisine you serve.
Cost ↓ · The drain

Reservations, orders and reviews managed across too many apps, with managers reconciling numbers by hand every night.

Connected operationsDeploy and configure Cafe20 for cafe and QSR operations or Restro20 for restaurants, Focus20 Labs platforms that connect POS, inventory and loyalty.
AI reservation and review repliesAnswer routine reservation questions and draft review responses with AI, with managers approving replies to complaints and sensitive feedback.
Multi-outlet reportingSee sales, food cost, wastage and labour for every outlet on one screen each morning, instead of collecting numbers from each manager.
Stock and orderingTrack ingredient usage against sales and trigger reorder alerts, so outlets order what they need and waste less of what they buy.
Your first 90 days

From review to results in one quarter.

Days 1-7

Review

Review guest acquisition, repeat-visit behaviour, platform dependence and the manual work across outlets. You get a one-page baseline per outlet.

Days 8-30

Capture

Set up consented guest data capture, fix Google and delivery listings, and scope the right Focus20 Labs platform for your operation.

Days 31-60

Connect

Configure POS, inventory and loyalty connections, launch the first repeat-visit campaign, and switch on AI reservation replies.

Days 61-90

Run

Roll out multi-outlet reporting, add review response workflows, and set next-quarter targets for repeat visits, food cost and hours saved.

What we measure

Judged by the numbers, not the activity.

We take a baseline in Review week, agree targets in writing and report against them every month.

Repeat-visit rate
Share of orders through own channels
Food cost as share of sales
Review response time
Typical starting points
Restro20: Restro20 is a restaurant growth platform from our partner Focus20 Labs.
Cafe20: Cafe20 is a cafe and QSR operations platform from our partner Focus20 Labs.
Social Media: For established businesses, social media is less about going viral and more about staying visible and credible to the people who buy, influence and refer.
FAQ

Questions hospitality & F&B leaders ask us.

Should we use Cafe20 or Restro20?
Cafe20 is built for cafe and QSR operations, where speed, menu simplicity and high order volume matter. Restro20 is a restaurant growth platform for table-service businesses. Both are Focus20 Labs platforms that we deploy and configure. The Cost Review identifies which fits your outlets.
You can reduce it without leaving them. Delivery apps remain a source of new guests. The aim is to capture consented guest data where you can, then bring guests back through your own channels, such as WhatsApp ordering and reservations, where you keep the margin and the relationship.
AI drafts replies in your brand voice using the specifics of each review, and you set which replies post automatically. Complaints, refund requests and anything sensitive go to a manager for approval. Every reply is logged, so you can see what was said on your behalf.
Keep exploring

Services we usually start with.

Lever 05 · DeployRestro20

Restro20 is a restaurant growth platform from our partner Focus20 Labs.

ExploreLever 05 · DeployCafe20

Cafe20 is a cafe and QSR operations platform from our partner Focus20 Labs.

ExploreLever 03 · Get FoundSocial Media

For established businesses, social media is less about going viral and more about staying visible and credible to the people who buy, influence and refer.

ExploreLever 05 · DeployReEngage20

ReEngage20 is an email and WhatsApp automation platform from our partner Focus20 Labs.

Explore

Tell us which number to move.

Thirty minutes with a Growth Architect. You will leave knowing where your biggest revenue and cost opportunities are in Hospitality & F&B, whether or not we work together.

Talk to a Growth Architect